McIntosh - 60-Day No-Quibbles Guarantee

Last updated: 20 October 2026

This policy should be read together with:

  • Website Terms & Conditions
  • Returns, Refunds & Guarantees
  • Delivery Information
  • McIntosh Customer Charter

We hope you adore everything you order from McIntosh, but if something is not quite right, we are here to help.

Our 60-Day No-Quibbles Guarantee

In addition to your statutory rights, McIntosh offers a voluntary 60-day no-quibbles guarantee on eligible unopened and unused products.

You must contact us within 60 days of receiving the product and return it within 14 days after we provide the return instructions.

What Is Covered

  • Unopened yarn with its original ball bands intact.
  • Unused products in their complete original packaging.
  • Products that remain in a condition suitable for resale.

All products must also meet the eligibility requirements and exclusions below.

What Is Not Covered

  • Opened, used, wound, knitted, crocheted or washed yarn.
  • Yarn with removed, damaged or missing ball bands.
  • Digital or printed patterns.
  • LANGYARNS and WOOLADDICTS by LANGYARNS pattern kits, including their yarn, downloadable PDF patterns and other kit contents, regardless of the kit price.
  • Printed books.
  • Personalised products or goods made to an individual specification.
  • McIntosh hand-dyed yarn.
  • Products ordered from a supplier specifically to fulfil your order where the combined retail value of those supplier-ordered products exceeds £100. This includes multiple balls or skeins ordered for the same project from applicable LANGYARNS, WOOLADDICTS by LANGYARNS, Scheepjes, Lopi and Schoppel ranges.
  • Products clearly identified as non-returnable before purchase.

These exclusions apply only to our additional 60-day goodwill guarantee. They do not remove any statutory cancellation or faulty-goods rights that may apply.

LANGYARNS and WOOLADDICTS by LANGYARNS — £6 Digital Pattern Charge

The downloadable PDF pattern supplied with each LANGYARNS or WOOLADDICTS by LANGYARNS pattern kit is priced at £6, included in the total kit price.

Before supplying the PDF pattern during the 14-day statutory cancellation period, we will ask you to expressly consent to immediate digital supply and acknowledge that you will lose your statutory right to cancel the digital pattern purchase once supply begins. You must actively select a separate, unticked checkbox to give this consent and acknowledgement. Purchasing the kit or accepting our general Terms and Conditions alone does not provide this consent.

We will confirm your consent and acknowledgement in your order confirmation. Once digital supply has begun and these requirements have been met, the £6 PDF pattern charge is non-refundable if you change your mind.

If you exercise an applicable statutory right to cancel and return the physical items in your kit, the £6 PDF pattern charge will be excluded from your refund only where the above requirements have been met. This does not make the physical kit items eligible for our voluntary 60-day goodwill guarantee.

Your statutory cancellation rights for the physical items remain unaffected. Nothing in this section limits your statutory rights or remedies where the PDF pattern or physical items are faulty, not as described or otherwise fail to meet legal requirements.

Return Postage and Refunds

Return postage under the goodwill guarantee is the customer’s responsibility. We recommend using a tracked and appropriately insured service.

McIntosh cannot accept responsibility for returned goods that are lost or damaged before they are delivered to us.

A goodwill refund covers the purchase price of the eligible returned product only. Original delivery charges are not refunded under the goodwill guarantee.

Eligible refunds will be made to the original payment method within 14 days of receiving the returned goods, subject to confirming that the conditions of this goodwill guarantee have been met.

Faulty, Damaged or Misdescribed Goods

Nothing in this goodwill guarantee affects your statutory rights.

The conditions and exclusions of the goodwill guarantee do not apply in the same way to goods that are faulty, damaged on arrival, incorrectly supplied or not as described. Different statutory time limits and remedies may apply in those circumstances.

Where goods are faulty, damaged, incorrectly supplied or not as described, we will provide a prepaid return service or reimburse the reasonable cost of an agreed return method, as applicable.

You also retain your statutory rights and remedies where digital content, including a downloadable PDF pattern, is faulty or not as described. The £6 change-of-mind refund restriction does not limit those rights.

How to Arrange a Return

To arrange a return, email [email protected] with your order number, the products you wish to return and the reason for the return. We will then provide the appropriate return instructions and return address.

Please do not send goods to our registered office or any other address unless we have instructed you to do so.