McIntosh - 60-Day No-Quibbles Guarantee

Last updated 12th November 2026

Our 60-Day No-Quibbles Guarantee

We hope you adore everything you order from McIntosh, but if something is not quite right, we are here to help.

In addition to your statutory consumer rights, McIntosh offers a voluntary 60-Day No-Quibbles Guarantee on eligible unopened and unused products. This additional goodwill guarantee does not replace, restrict or affect your statutory rights.

Your Statutory Cancellation Rights — First 14 Days

Where the statutory right to cancel applies, you have 14 calendar days from the day after receiving your goods to notify us that you wish to cancel your purchase, without giving a reason.

After notifying us of your cancellation, you have a further 14 calendar days to send the goods back to us.

Where you exercise a valid statutory cancellation right within the required period, you will receive the refund to which you are legally entitled, rather than store credit.

Our Additional Goodwill Guarantee — Up to 60 Days

If you first request a change-of-mind return after the statutory 14-day cancellation period has expired, but within 60 calendar days of receiving your goods, you may still return eligible products under our voluntary 60-Day No-Quibbles Guarantee.

For returns initiated during this additional goodwill period, McIntosh will issue store credit for the eligible returned products rather than a monetary refund to the original payment method.

You must contact us within 60 days of receiving the goods and return the eligible products within 14 calendar days of receiving our return instructions.

Store credit will be issued once the returned goods have been received, inspected and approved, and will equal the purchase price paid for the eligible returned products. Original delivery charges and return postage are not credited under this voluntary guarantee.

All products must meet the eligibility requirements and exclusions set out below.

Important: This voluntary guarantee does not affect your statutory rights, including your right to a monetary refund where required by law, or your rights concerning faulty, damaged, incorrectly supplied or misdescribed goods.

Products Covered by Our 60-Day No-Quibbles Guarantee

Products returned under our voluntary goodwill guarantee must meet all of the following conditions:

• Yarn must be unopened and unused, with its original ball bands intact.
• Accessories, needles and haberdashery must be unused and in their complete original packaging.
• Products must remain in a condition suitable for resale.
• All products must comply with the exclusions listed below.

Products Excluded from Our 60-Day No-Quibbles Guarantee

Our voluntary 60-Day No-Quibbles Guarantee does not cover:

• Opened, used, wound, knitted, crocheted or washed yarn.
• Yarn with removed, damaged or missing ball bands.
• Digital or printed patterns.
• LANGYARNS and WOOLADDICTS by LANGYARNS pattern kits, including their yarn, downloadable PDF patterns and other kit contents, regardless of kit price.
• Printed books.
• Personalised products or goods made to an individual specification.
• McIntosh hand-dyed yarn.
• Products ordered from a supplier specifically to fulfil your order where the combined retail value of those supplier-ordered products exceeds £100 at retail price. This includes multiple balls or skeins ordered for the same project from applicable LANGYARNS, WOOLADDICTS by LANGYARNS, Scheepjes, Lopi and Schoppel ranges.
• Products clearly identified before purchase as excluded from our voluntary 60-Day No-Quibbles Guarantee.

Important: These exclusions apply only to our additional voluntary goodwill guarantee. They do not remove any statutory cancellation rights or rights concerning faulty, damaged, incorrectly supplied or misdescribed goods.

Return Postage, Refunds and Store Credit

For returns made under our voluntary 60-Day No-Quibbles Guarantee, return postage is the customer's responsibility. We recommend using a tracked and appropriately insured postal service.

McIntosh cannot accept responsibility for goods lost or damaged in transit before they are delivered to us.

Where a customer exercises a valid statutory right to cancel, refunds will be processed in accordance with applicable consumer law, including the relevant refund deadlines and delivery charge requirements.

Where a change-of-mind return is initiated after the statutory cancellation period but within the 60-day goodwill period, eligible returns will receive McIntosh store credit only, rather than a refund to the original payment method.

Store credit will be issued within 14 calendar days of our receipt and approval of the returned goods, provided all conditions of the voluntary guarantee have been met.

Nothing in this section limits or excludes any statutory consumer rights or remedies.