The KnitPro Guarantee — And Peace of Mind at McIntosh
One of the things I value most when choosing which brands to stock at McIntosh is trust. Trust in the tools themselves, trust in the people who make them, and trust in the promises made to you as a maker. That’s exactly why the KnitPro Guarantee matters — and why I’m proud to stand fully behind it.
All KnitPro products (except special / limited edition sets) are guaranteed for one year from the date of purchase* against any manufacturing defect. It’s a simple, clear promise that reflects the confidence KnitPro has in the quality and craftsmanship of their needles, hooks, and tools.
KnitPro tools are made to last. They’re thoughtfully designed, responsibly produced, and finished to a high standard. But if something isn’t right due to a genuine manufacturing fault, KnitPro doesn’t step away from responsibility — and neither do I.
As a KnitPro authorised seller, McIntosh fully supports and honours this one-year guarantee. If you experience a manufacturing issue within that period, I’ll help you navigate the process quickly, fairly, and with as little fuss as possible. You’re not dealing with a call centre or an automated system — you’re dealing directly with me.
For me, this guarantee isn’t just about replacing a tool. It’s about reassurance. It’s about knowing that when you invest in your knitting or crochet, you’re supported not only by a respected global brand, but also by a small, independent business that genuinely cares about your experience.
Alongside the KnitPro Guarantee, McIntosh also offers a 60-day no-quibbles returns promise on unopened items in a fit state to sell. This means you can shop with confidence, knowing you’re covered both in the short term and the long term — whether that’s peace of mind when your parcel arrives, or reassurance months down the line.
If something isn’t right, I’m here. I’ll always do my best to help, explain, and make things straightforward. When you buy KnitPro from McIntosh, you’re choosing beautifully made tools, a brand with integrity, and support that’s handled with the same care and respect that goes into every stitch.
And that, in my book, is exactly how it should be.
*See McIntosh Terms and Conditions for more information.
