McIntosh — Website Terms & Conditions

McIntosh — Website Terms & Conditions (England & Wales)

Last updated: 12 November 2026

Who we are: “McIntosh”, “we”, “us” and “our” are trading names of James McIntosh Omnimedia Limited (company number 09113481), registered office 42 Denman Road, London, SE15 5NR, United Kingdom.

VAT Number: GB494512572

EORI Number: GB494512572000

ICO Registration: ZA547821

LUCID Registration: GB494512572000

Contact: [email protected]

We operate the following sites (and forwarding domains): knitmcintosh.com, knitnibble.com, mcintoshpublishing.com, drternst.com, jamesmcintosh.co.uk, sockknitting.co.uk, babyknitting.co.uk, chunkyknits.co.uk, chunkyknit.co.uk, knititation.com, knititation.co.uk, mindfulknitting.com, mindfulknitting.co.uk, sockintosh.co.uk, woolly-pully.com, mcintoshdistribution.com (together, the “Sites”).

The following Terms and Conditions, together with the documents listed below, constitute the entire agreement governing all contracts of sale:

  • Website Terms & Conditions
  • Privacy Policy
  • Cookie Policy
  • Data Protection (GDPR) Policy
  • Returns, Refunds & Guarantees
  • Delivery Info
  • 60-Day No-Quibble Guarantee
  • McIntosh Customer Charter

These Terms apply to your use of the Sites and to any purchase you make from us. If you do not agree, please do not use the Sites or place an order.

Nothing in these Terms affects your statutory rights as a consumer under the Consumer Rights Act 2015.

1. Using our Sites

1.1 Who may use the Sites. You must be 18+ to place orders. If you buy on behalf of a business, you confirm you have authority to bind that business.

1.2 Changes. We may update these Terms, product details, prices and shipping options from time to time. Changes apply prospectively.

1.3 Availability & accuracy. We work hard to keep descriptions, stock status and pricing accurate, but minor errors or omissions may occur. Colours may vary by screen and dye lot (see Section 10).

1.4 Intellectual property. All content on the Sites is owned by us or our licensors and is protected by intellectual property laws. You may print or download content for personal, non-commercial use only. No licence is granted to use our trade marks.

1.5 User conduct. Do not misuse the Sites (e.g., introduce malware, bypass security, or attempt to disrupt). We may suspend or remove access for misuse.

2. Important health notice

We care about mental health, but Knititation®, Mindful Knitting® and related practices are not medical treatment. Always consult a healthcare professional if you have concerns. Your use of related content is at your own discretion.

3. Our products & pricing

McIntosh operates in compliance with UK consumer law including the Digital Markets, Competition and Consumers Act 2024, and strives for transparency, fairness, and integrity in every transaction.

3.1 Descriptions & images. McIntosh complies with the standards of professional diligence expected under the Digital Markets, Competition and Consumers Act 2024, ensuring honest market practice and fair treatment in all transactions. McIntosh will never use coercion, harassment, or misleading omissions in marketing or sales.

We use reasonable endeavours to provide product details that are approximate and accurate. Manufacturers may update specifications, packaging and component materials without notice. Images are for illustration purposes only; colours may vary by screen and dye lot (see Section 10). Where contents/quantities matter (e.g., bundles), the written description prevails over images.

3.2 Prices, currency, taxes & delivery. Prices are displayed in your local currency, or the set location of a Virtual Private Network you may be connected to, where available (otherwise shown in GBP). The currency used to charge you is confirmed at checkout before you pay.

  • For UK customers, prices include UK VAT where applicable. VAT invoices are available after purchase upon request by emailing [email protected].
  • Delivery charges are shown separately at checkout.
  • For deliveries outside the UK, local taxes, duties and clearance fees are not included unless we say otherwise.
  • USA orders: any duties/tariffs (if applicable) will appear as a separate line item at checkout.
  • Your card or payment provider may apply its own currency conversion and charges.

3.3 Price changes & errors. We may change prices at any time before you place an order. Once your order is submitted, the price you see at checkout will not change for your order. If we spot an obvious error in price or description before dispatch, Section 4.6 applies.

3.4 Promotions, coupons & sale pricing. Promotions, discount codes and sale pricing are subject to availability, may be time-limited, region-specific, and can be withdrawn at any time. Unless expressly stated:

  • One code per order; codes can’t be combined with other offers, gift vouchers or sale items.
  • Minimum spend, product/category exclusions or usage caps may apply.
  • Discounts/coupons must be applied at the time of purchase and cannot be applied retrospectively to completed orders (see Section 4.9).
  • “Free delivery” or other incentives may exclude heavy/oversize items.

3.5 “Was/RRP” pricing & savings. Any “Was” price reflects a genuine prior selling price for a reasonable period, or the RRP set by the brand/manufacturer (as labelled). Savings shown are calculated against that “Was” or RRP at the time the promotion is run.

3.6 Subscriptions. If McIntosh introduces any subscription service (e.g. yarn clubs or pattern boxes), full pre-contract information, renewal notices, and an easy online cancellation option will be provided in line with the Digital Markets, Competition and Consumers Act 2024.

4. Ordering & contract formation

4.1 Placing an order. Adding items to your basket and completing checkout constitutes a purchase by you. Please check your order carefully before submitting it. By clicking “Place order” you are contracting to buy the goods on these Terms.

4.2 Order acknowledgement (not acceptance). After checkout we’ll email you an order acknowledgement. This confirms we’ve received your order but does not create a contract.

4.3 Checks & pre-authorisation. We (and/or our payment provider) may run standard checks (including address and fraud screening). We may place a pre-authorisation on your payment method. We can decline or cancel an order if a check cannot be completed or is not passed. Any payment taken will be refunded if we do not accept your order. We reserve the right to refuse to sell to you.

4.4 Acceptance & when the contract is formed. Your order is accepted, and a contract is formed only when we dispatch the goods and send you a dispatch confirmation/invoice. If your order contains multiple items dispatched at different times, each dispatch forms a separate contract for the relevant item(s).

4.5 Availability, backorders & pre-orders.

4.5.1 All orders are subject to availability. If an item becomes unavailable after you place your order, we will notify you and offer a revised delivery date, a suitable alternative, or a refund for the unavailable item(s).

4.5.2 Pre-orders. Pre-order dates for products are best estimates. Although we will use reasonable endeavours to ensure our estimated arrival date is as accurate as possible, this is a provisional date and is subject to change as we receive further delivery information from the supplier. We will keep you updated. If the revised timing no longer suits, you may cancel at any time before dispatch for a full refund.

4.6 Pricing & obvious errors. We take care with prices and descriptions, but mistakes can happen. If we discover an obvious error in price or description before dispatch, we may cancel your order (or the affected item) and refund you, or contact you so you can choose to proceed at the correct price.

4.7 Payment. We accept all major debit/credit cards and certain wallet methods (including Apple Pay and Google Pay), plus Klarna, PayPal, Crypto (USDC Stablecoin) and Shopify Credit. Payments are processed by Shopify. We do not store full card details. Where applicable, Strong Customer Authentication (3-D Secure) may be required. Prices are in GBP and include UK VAT where applicable.

USA orders: any duties/tariffs (if applicable) will be shown as a separate line item at checkout.

4.8 Amendments & cancellations after checkout. Once paid, we generally can’t amend orders (including adding discount codes). If you need help, email [email protected] immediately—if your parcel hasn’t left us, we’ll do our best. Your statutory right to cancel under the Consumer Contracts Regulations remains unaffected (see Returns).

4.9 Discounts, coupons & retrospective changes. Discount codes, coupons and promotional pricing must be applied at the time of purchase and cannot be applied retrospectively to completed orders. Unless expressly stated, only one code can be used per order and codes cannot be combined with other offers, sale items or gift vouchers.

4.10 Quantity limits & fair use. We may limit quantities per order/person/household and decline orders that appear to be placed for resale, are duplicative, or otherwise breach fair-use (for example, using multiple accounts to bypass limits).

4.11 Delivery addresses. We may refuse delivery to PO boxes, freight forwarders or addresses we reasonably consider insecure or unsupported. If so, we’ll contact you to arrange an alternative or refund.

5. Delivery

5.1 When we ship. We dispatch Monday to Friday (excluding UK public holidays).

5.2 UK delivery options & prices (guide) and subject to change without notice.

  • Royal Mail Tracked 48: £4.99 on orders under £100.
  • Free Royal Mail Tracked 48 on orders £100+.
  • Royal Mail Tracked 24: £7.99.
  • UPS Tracked (courier): £10.00.

5.2.1 Supplier lead times for selected yarn brands. For certain brands — including LANGYARNS, WOOLADDICTS by LANGYARNS, Schoppel, LOPI (and similar ranges we state on the product page) — we order from the manufacturer when you order from us.

  • Please allow up to 10 working days for these yarns to arrive with us before we can dispatch your parcel.
  • This lead time is in addition to the courier/transit times in Sections 5.2 and 5.3.
  • If your basket mixes in-stock and on-demand items, we may hold the order to ship together or, at our discretion, split ship (see 5.5). We’ll keep you updated by email.

5.3 International delivery (we ship globally).

  • United States: Any tariffs/duties are collected at checkout and your parcel ships via Royal Mail using DPPD (Postal Delivered Duties Paid), so there should be no extra fees on delivery.
  • All other countries: £30 flat rate per order (outside the UK). Unless we say otherwise at checkout, local import duties, taxes and clearance fees are payable by you on receipt in the destination country. If products are returned to us due to non-payment of duties/taxes we reserve the right not to refund the items.

5.4 Timings. Delivery times are estimates. Delays can occur (e.g., carrier backlogs, customs, weather). We aren’t liable for delays outside our reasonable control (see Section 15).

5.5 Pre-Orders.

Some products on our website are available to purchase on a pre-order basis. This allows you to reserve items before they are physically in stock.

By placing a pre-order, you agree to the following:

  • Estimated delivery dates are guidelines only. The dispatch date shown on the website is an estimated timeframe provided by our suppliers and may change without prior notice.
  • We cannot guarantee delivery by a specific date. While we always do our best to meet expected timelines, factors such as supplier delays, customs, transport issues or manufacturing schedules are outside our control.
  • McIntosh accepts no responsibility for delays in the arrival of pre-ordered stock from suppliers.
  • Orders will be shipped as soon as all pre-ordered items arrive. If your order contains in-stock and pre-order items, the entire order will be held and dispatched together unless you request and pay for separate shipping.
  • You are welcome to cancel your pre-order at any time before dispatch for a full refund. Once the item has shipped, our standard returns policy applies.

5.6 Split shipments. Items in the same order may ship separately.

5.7 Risk & title. We deliver all orders to the address provided at the time of purchase. McIntosh cannot be held responsible for non-delivery or delays resulting from an incomplete or incorrect address supplied by the customer. No refund or replacement will be issued in cases where an incorrect address has been provided. Risk passes upon delivery. Title to goods passes when we receive full payment. Responsibility for the goods passes to the customer once they are delivered to the address provided. Until that point, McIntosh bears the risk of loss or damage.

6. Your Consumer Rights (Statutory)

6.1 Right to cancel. Where the statutory right to cancel applies under the Consumer Contracts Regulations 2013, you have 14 calendar days from the day after receiving your goods to notify McIntosh that you wish to cancel your purchase without giving a reason.

Where an order is delivered in multiple consignments, the cancellation period generally begins from the day after you receive the last item in the order.

After notifying us of your cancellation, you have a further 14 calendar days to send the goods back to us.

These statutory rights are separate from, and are not affected by, our additional voluntary 60-Day No-Quibbles Guarantee described in Section 8.

6.2 How to cancel. To exercise your statutory right to cancel, email [email protected] with your order number and a clear statement that you wish to cancel your purchase.

We will provide the appropriate return instructions and return address. Please do not send goods to our registered office unless specifically instructed to do so.

6.3 Condition of returned goods. You may inspect and handle goods as you would reasonably be permitted to do in a physical shop to establish their nature, characteristics and functioning.

We ask that you return products complete with their original packaging, labels and accessories wherever possible.

To avoid deductions for diminished value, we recommend that you:

  • Keep yarn bands and labels intact.
  • Do not knit, crochet, wind, wash or otherwise craft with yarn you intend to return.
  • Keep packaging and accessories together and in good condition.

If returned goods have been handled beyond what is reasonably necessary to inspect them, McIntosh may make a deduction from the refund to reflect any resulting reduction in value, where permitted by law.

6.4 Statutory refunds. Where you exercise a valid statutory right to cancel within the required period, McIntosh will provide the refund to which you are legally entitled, rather than store credit.

This will include the purchase price of the cancelled goods and any applicable standard delivery charges, in accordance with consumer law. Additional charges for an enhanced delivery service selected by the customer may not be refundable.

Refunds will be made using the original payment method unless you expressly agree otherwise, and no fees will be imposed for receiving the statutory refund.

We will process the refund within the legally required timeframe. Where applicable, we may withhold the refund until we have received the returned goods or evidence that they have been sent back, whichever is earlier.

No restocking or administration fee will be charged for exercising a valid statutory right to cancel.

6.5 Return postage and proof of posting. Unless the goods are faulty, incorrectly supplied or otherwise subject to a legal requirement for McIntosh to cover return costs, the customer is responsible for return postage where this responsibility has been disclosed before purchase.

We strongly recommend using a tracked and appropriately insured postal service and retaining proof of posting.

6.6 Statutory cancellation exclusions. The statutory right to cancel may not apply to certain products where an exemption is permitted by law, including:

  • Digital content supplied electronically where supply has begun following the customer's prior express consent and acknowledgement that the statutory cancellation right will be lost, and all applicable legal requirements have been met.
  • Goods made to the customer's specifications or clearly personalised.
  • Sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed.

McIntosh hand-dyed yarn may be excluded from statutory cancellation only where the particular product qualifies as genuinely made to the customer's specifications or clearly personalised under applicable law.

Printed patterns and books: These are not automatically excluded from statutory cancellation simply because they are printed materials. Any applicable statutory cancellation rights remain in place.

The exclusions under our voluntary 60-Day No-Quibbles Guarantee are separate and are explained in Section 8.

6.7 LANGYARNS and WOOLADDICTS by LANGYARNS Pattern Kits — PDF Downloads

The downloadable PDF pattern supplied with each LANGYARNS or WOOLADDICTS by LANGYARNS pattern kit is priced at £6, included in the total kit price.

Before supplying the PDF pattern during the statutory 14-day cancellation period, we will ask you to expressly consent to immediate digital supply and acknowledge that you will lose your statutory right to cancel the digital pattern purchase once supply begins.

You must actively select a separate, unticked checkbox to give this consent and acknowledgement. Purchasing the kit or accepting our general Terms and Conditions alone does not provide this consent.

We will confirm your consent and acknowledgement in your order confirmation.

Once digital supply has begun and these requirements have been met, the £6 PDF pattern charge is non-refundable if you change your mind.

If you exercise an applicable statutory right to cancel and return the physical items in your kit, the £6 PDF pattern charge will be excluded from your refund only where the above requirements have been met.

This does not make the physical kit items eligible for our voluntary 60-Day No-Quibbles Guarantee.

Your statutory cancellation rights for the physical items remain unaffected. Nothing in this section limits your statutory rights or remedies where the PDF pattern or physical items are faulty, not as described or otherwise fail to meet legal requirements.

7. Faulty Goods, Guarantees & Yarn Quality (Consumer Rights Act 2015)

7.1 Your statutory rights (summary). If a product is faulty or misdescribed, contact us promptly at [email protected]. You have a short-term right to reject within 30 days of delivery for a full refund, where the statutory conditions are met.

After that, we will offer a repair or replacement or, where appropriate under the Consumer Rights Act 2015, a price reduction or refund.

Nothing in this section affects your statutory rights.

7.2 Postage where we are at fault. Where goods are faulty, damaged on arrival, incorrectly supplied or not as described, McIntosh will provide a prepaid return service or reimburse the reasonable cost of an agreed return method, as applicable.

Please contact us first for a prepaid label or appropriate return instructions.

7.3 Manufacturer Guarantees (in Addition to Your Statutory Rights)

KnitPro / Lantern Moon

  • Products are guaranteed for 12 months against manufacturing defects.
  • If one needle or a single component fails, the affected item is replaced like-for-like; the entire set is not replaced under the manufacturer's guarantee.
  • Exclusions include wear and tear, accidental damage, misuse, modification, exposure to extreme conditions and cosmetic marks that do not affect function.

Addi

  • Addi products carry a 10-year manufacturer guarantee against manufacturing defects. Addi Express machines and related accessories carry a 5-year manufacturer guarantee.
  • Remedies under the manufacturer's guarantee are typically repair or replacement of the faulty component rather than the full kit or machine.
  • Exclusions include wear and tear, accidental damage, misuse, unauthorised repair and similar circumstances.

How to claim a manufacturer guarantee

  • Email [email protected] with your order number, photographs or video of the issue, and a brief description.
  • We will guide you through the next steps and, where necessary, liaise with the manufacturer.
  • Proof of purchase may be required. In some cases the faulty component must be returned for inspection or testing.
  • Manufacturers may change their voluntary guarantee terms at their discretion.

Manufacturer guarantees operate in addition to your statutory consumer rights and do not replace or restrict those rights.

7.4 Knots in Yarn — Industry Standard & Our Approach

We understand that knots in hand-knitting yarns can be frustrating, and we aim to keep them to a minimum. However, knots can occur at various stages of production and cannot always be eliminated entirely.

  • Industry guidance: Up to three knots per ball is sometimes considered acceptable within the yarn industry. Within a pack of 10 balls, typically only one ball should be affected; multiple knot-affected balls in the same pack would be outside the expected norm.
  • What we will do: If you receive yarn that appears to fall outside the expected standard, such as several balls containing multiple knots, please email us with photographs and details of the ball bands. We will review the circumstances individually and offer an appropriate remedy, taking account of the condition of the goods, project requirements and dye-lot availability.
  • Our approach: A small number of knots may be a normal characteristic of yarn production, but we want you to be happy with your purchase. Please contact us if you have concerns.

Any industry guidance concerning knots does not override your statutory rights where yarn is faulty, not of satisfactory quality or not as described.

7.5 Returns Logistics for Faults and Guarantees

  • Please contact us first so we can provide appropriate return instructions and, where applicable, a prepaid return label.
  • Pack items securely and include the relevant parts or components where reasonably required.
  • Keep proof of posting and tracking information until your claim has been resolved.

8. Our 60-Day No-Quibbles Guarantee

We hope you adore everything you order from McIntosh, but if something is not quite right, we are here to help.

8.1 Our voluntary guarantee. In addition to your statutory consumer rights, McIntosh offers a voluntary 60-Day No-Quibbles Guarantee on eligible unopened and unused products.

This additional goodwill guarantee does not replace, restrict or affect your statutory rights.

8.2 Statutory cancellation period — first 14 days. Where a statutory right to cancel applies, customers who exercise that right within the required 14-day cancellation period are entitled to the refund required by law, rather than store credit.

After notifying McIntosh of a valid statutory cancellation, customers have a further 14 calendar days to send the goods back.

The full details of your statutory cancellation rights are set out in Section 6.

8.3 Additional goodwill period — up to 60 days. If you first request a change-of-mind return after the statutory 14-day cancellation period has expired, but within 60 calendar days of receiving your goods, you may return eligible products under our voluntary 60-Day No-Quibbles Guarantee.

For returns initiated during this additional goodwill period, McIntosh will issue store credit for the eligible returned products rather than a monetary refund to the original payment method.

You must contact us within 60 days of receiving the goods and return the eligible products within 14 calendar days of receiving our return instructions.

8.4 Products covered. Products returned under our voluntary goodwill guarantee must meet all of the following conditions:

  • Yarn must be unopened and unused, with its original ball bands intact.
  • Accessories, needles and haberdashery must be unused and in their complete original packaging.
  • Products must remain in a condition suitable for resale.
  • All products must comply with the exclusions listed below.

8.5 Products excluded from the goodwill guarantee. Our voluntary 60-Day No-Quibbles Guarantee does not cover:

  • Opened, used, wound, knitted, crocheted or washed yarn.
  • Yarn with removed, damaged or missing ball bands.
  • Digital or printed patterns.
  • LANGYARNS and WOOLADDICTS by LANGYARNS pattern kits, including their yarn, downloadable PDF patterns and other kit contents, regardless of kit price.
  • Printed books.
  • Personalised products or goods made to an individual specification.
  • McIntosh hand-dyed yarn.
  • Products ordered from a supplier specifically to fulfil your order where the combined retail value of those supplier-ordered products exceeds £100. This includes multiple balls or skeins ordered for the same project from applicable LANGYARNS, WOOLADDICTS by LANGYARNS, Scheepjes, Lopi and Schoppel ranges.
  • Products clearly identified as non-returnable before purchase.

These exclusions apply only to our additional voluntary goodwill guarantee. They do not remove any statutory cancellation rights or rights concerning faulty, damaged, incorrectly supplied or misdescribed goods.

8.6 Return postage. Return postage under the voluntary goodwill guarantee is the customer's responsibility.

We recommend using a tracked and appropriately insured postal service and retaining proof of posting.

McIntosh cannot accept responsibility for returned goods lost or damaged in transit before they are delivered to us.

8.7 Store credit. Where an eligible change-of-mind return is initiated after the statutory cancellation period but within the 60-day goodwill period, McIntosh will issue store credit only, rather than a refund to the original payment method.

The store credit will equal the purchase price actually paid for the eligible returned products, subject to any applicable promotional adjustments under these Terms and Conditions.

Original delivery charges and return postage will not be credited under this voluntary guarantee.

Store credit will be issued within 14 calendar days of our receipt and approval of the returned goods, provided all conditions of the goodwill guarantee have been met.

8.8 Faulty, damaged or misdescribed goods. Nothing in this goodwill guarantee affects your statutory rights under the Consumer Rights Act 2015 or other applicable consumer legislation.

Where goods are faulty, damaged on arrival, incorrectly supplied or not as described, different statutory rights, time limits and remedies may apply.

Where required by law, McIntosh will provide a monetary refund, repair, replacement or other appropriate remedy. We will also cover reasonable return costs where legally required.

The store-credit-only condition and goodwill exclusions do not restrict these statutory rights.

8.9 How to arrange a return. Email [email protected] with your order number, the products you wish to return and the reason for your return.

We will provide the appropriate return instructions and return address.

Please do not send goods to our registered office or any other address unless specifically instructed to do so.

8.10 Statutory rights unaffected. This voluntary guarantee operates in addition to any statutory consumer rights that apply to your purchase.

Nothing in this section limits or excludes any statutory consumer rights or remedies.

9. Business Customers (B2B)

If you purchase in the course of business: (a) the Consumer Contracts Regulations do not apply; (b) we exclude to the fullest extent permitted all implied terms; and (c) our liability is capped at the price paid for the goods, and we are not liable for loss of profit, revenue, goodwill or any indirect or consequential loss.

Nothing limits liability for death or personal injury caused by negligence, fraud or any other liability that cannot lawfully be excluded.

10. Colours, Dye Lots & Handcrafted Variance

10.1 Colour variance. Screen displays vary. Shades may differ by dye lot; we cannot guarantee dye lot matches unless expressly agreed.

10.2 Hand-dyed yarns. Each skein is unique; variation is a feature, not a fault. For larger projects, alternate skeins every few rows for a blended result.

Nothing in this section affects your statutory rights where goods are faulty or not as described.

11. Gift Vouchers, Store Credit & Discount Codes

11.1 Gift vouchers. Gift vouchers are valid for 365 days from purchase, are non-refundable except where required by law, and have no cash alternative. A voucher may be redeemed across multiple orders until the balance reaches zero.

Please keep your email and voucher code safe. If a voucher is lost or used without permission, we cannot replace any value already redeemed unless required by law.

Unless expressly stated otherwise, gift vouchers cannot be used to pay delivery charges.

11.2 Store credit issued under our 60-Day No-Quibbles Guarantee. Where a customer initiates an eligible change-of-mind return after the statutory cancellation period has expired but within 60 calendar days of receiving the goods, McIntosh will issue store credit rather than a monetary refund to the original payment method.

Store credit will equal the purchase price actually paid for the eligible returned products, subject to any applicable promotional adjustments under these Terms and Conditions.

Original delivery charges and return postage are not included in store credit issued under the voluntary goodwill guarantee.

Store credit will be issued within 14 calendar days of our receipt and approval of the returned goods, provided the conditions of the goodwill guarantee have been met.

Store credit issued under the voluntary guarantee is not redeemable for cash and cannot be exchanged for a monetary refund, except where required by law.

Store credit issued under the voluntary guarantee is separate from purchased gift vouchers and does not replace any statutory refund entitlement.

11.3 Credit notes and discount codes. Credit notes and discount codes are non-transferable and may carry an expiry date, where the applicable terms have been disclosed.

Only one discount code may be used per order unless expressly stated otherwise. Discount codes cannot be applied retrospectively to completed orders.

Unless expressly stated, discount codes cannot be used to pay delivery charges and cannot be combined with other discounts, multi-buy promotions or sale and clearance pricing.

11.4 Statutory rights. Nothing in this section affects your statutory rights, including any entitlement to a monetary refund under applicable consumer law.

For questions about vouchers, store credit, credit notes or discount codes, please email [email protected].

12. Promotions (Including the 5% Welcome Code)

We may change prices for special offers and sales without notice. If you purchase at full price and the price is later reduced, we will not refund the difference unless there are extenuating circumstances or a legal entitlement to a refund applies.

We may end promotions and discount codes at any time, subject to applicable law and any rights already acquired by customers.

Discounts and coupons must be applied at checkout; we cannot add them retrospectively to completed orders.

Promotions can be time-limited and region-specific.

Only one discount code can be used per order, and a discount code cannot be used in conjunction with another special offer such as a buy-one-get-one-free or free-item promotion, unless expressly stated otherwise.

You may, however, take advantage of more than one special offer in the same order where those offers do not require a code, do not conflict with each other and stock is available.

Exclusions may apply, including but not limited to Clearance, Shop Soiled, Bundles and clearly flagged Promotional Products.

Postage discounts or free-delivery codes do not apply to sale or clearance items unless we expressly say otherwise.

12.1 Welcome Newsletter Offer

Our welcome newsletter offer provides 5% off for first-time online customers with a minimum order value of £150 after other discounts and before shipping.

The code is single-use, non-transferable and expires 14 days after issue.

If a return causes the retained order value to fall below the qualifying minimum spend, any adjustment to a voluntary goodwill store-credit amount will be calculated in accordance with the disclosed promotional terms.

Any adjustment to a statutory cancellation refund will be made only where permitted by applicable consumer law.

We may amend or end this offer at any time, subject to applicable law.

If you unsubscribe and subsequently resubscribe to our mailing list to obtain another welcome discount, the new code may be invalidated.

12.2 Multi-Buy Promotions and Returns

If you return one item from a "buy one get one half-price" promotion, the promotional pricing may be recalculated to reflect the items retained, where permitted by law and the disclosed terms of the promotion.

For an eligible return under our voluntary 60-Day No-Quibbles Guarantee, any store credit will reflect the amount actually paid for the eligible returned products, subject to any applicable promotional adjustments.

Where a customer exercises a valid statutory right to cancel, the refund will be calculated in accordance with applicable consumer law and will not be replaced by store credit.

If all items purchased under a promotion are returned under a valid statutory cancellation, the customer will receive the refund required by law.

12.3 Shop Soiled and Clearance Products

Items marked "Shop Soiled" are sold with their condition and any disclosed defects reflected in the price.

Such items may be excluded from our voluntary 60-Day No-Quibbles Guarantee where clearly identified before purchase.

Nothing in this section removes any statutory cancellation rights that apply or your rights where goods are faulty, misdescribed or otherwise fail to meet legal requirements.

12.4 Limited-Date and Special Promotions

From time to time, we run limited-date promotions with additional terms, such as loyalty bonuses available to the first 100 orders, with credits added 30 days after purchase and cancelled if the qualifying order is cancelled.

Campaign-specific terms will be stated alongside the relevant promotion and will take precedence over this Section 12 to the extent of any conflict, provided they comply with applicable law.

For promotion enquiries, please email [email protected].

13. Competitions

Competitions are promoted by James McIntosh Omnimedia Limited (company number 09113481), 42 Denman Road, London, SE15 5NR, United Kingdom (the "Promoter").

Unless we state otherwise, entry is open to UK residents aged 18 or over. Employees, contractors and representatives of the Promoter, their close family members, and anyone professionally connected with the competition are not eligible.

There is no entry fee and no purchase is necessary. By entering, you agree to be bound by these terms and any additional rules stated in the specific competition post or page.

How to enter, the route to entry and the opening and closing dates will be stated in the relevant post, for example on Instagram at @knitmcintosh.

Typical entry requirements may include answering a question, following an account, liking a post or tagging friends.

Only one entry per person is permitted unless we explicitly allow otherwise. Multiple or automated entries will be disqualified.

Entries received after the deadline will not be accepted. We are not responsible for entries not received for any reason, including network or platform issues.

Unless otherwise specified, winners are selected at random by software from valid entries received by the deadline, and the draw is verified by the Promoter or its agents.

Winners will be notified by email or direct message on the platform used to enter, such as Instagram, Twitter or Facebook, within 28 days of the closing date.

Winners will only be contacted by McIntosh or James McIntosh Omnimedia Limited, not by third parties using similar names.

If a winner cannot be contacted or does not claim the prize within 14 days of notification, we reserve the right to withdraw the prize and select a replacement winner.

We will notify the winner when and where the prize can be collected or arrange delivery as appropriate.

The Promoter reserves the right to cancel or amend a competition in the event of a catastrophe, war, civil or military disturbance, act of God, actual or anticipated breach of applicable law or regulation, or any other event outside our reasonable control.

Any changes will be communicated to entrants as soon as reasonably possible via the original platform or page.

The Promoter's decision in matters relating to the competition is final, subject to applicable law.

With your consent, we may name winners and use their image and entry in our publicity materials, social media and website.

Personal data will be processed for administering the competition, contacting winners and delivering prizes, in accordance with our Privacy Policy.

We will not disclose personal data to third parties without an appropriate lawful basis.

The winner's name will be available on request for 28 days after the closing date by emailing [email protected], subject to applicable privacy requirements.

The competition and these terms are governed by the laws of England and Wales, subject to any mandatory consumer protections that apply.

This promotion is in no way sponsored, endorsed or administered by, or associated with, Facebook, Instagram, TikTok, Pinterest or any other social network.

You are providing your information to James McIntosh Omnimedia Limited and not to any social platform.

For competition enquiries, please email [email protected].

14. Social Media & User-Generated Content (Hashtags)

By posting content that includes our marks or hashtags, such as #knitmcintosh, #knitandnibble or #knititation, and tagging us, you grant us a worldwide, royalty-free, non-exclusive licence to use, repost and display that content on our Sites, social channels and marketing emails, crediting your handle where practicable.

You warrant that you own the content or have the necessary permissions and that it does not infringe another person's rights.

15. Events Outside Our Control

We are not liable for delays or failure to perform caused by events beyond our reasonable control, such as strikes, carrier issues, customs delays or extreme weather, to the extent permitted by law.

We will keep you informed and perform our obligations as soon as reasonably possible.

Nothing in this section affects any statutory consumer rights or remedies.

16. Our Liability to Consumers

Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any rights or liabilities that cannot legally be limited or excluded.

Otherwise, we are responsible for foreseeable loss or damage caused by our breach of contract or negligence, but not for loss that is not foreseeable or for business losses, to the extent permitted by law.

17. Privacy & Cookies

Your privacy matters. Please see our Privacy Policy and Cookie Policy, as updated from time to time, for details of how we process personal data and use cookies.

These policies form part of these Terms by reference where applicable.

18. Safety & Compliance (GPSR / Responsible Persons)

We take product safety seriously and work with manufacturers and their designated EU or UK Responsible Person, where applicable, for the brands we sell.

For safety information, conformity documentation or recall enquiries, please contact us at [email protected] or write to:

James McIntosh Omnimedia Limited (McIntosh)
42 Denman Road
London, SE15 5NR
United Kingdom

Below are the Responsible Persons as provided to us. Always check the product packaging or labelling for the most up-to-date details.

  • McIntosh — Dr. Alan Stones, Schießgrabenstraße 8A, 86150, Germany.
  • Addi — Claudia Malcus, Hauptstr. 2–6, 58762 Altena, Germany.
  • Clover — CLOVER EURO GmbH, Oststr. 54, 40211 Düsseldorf, Germany.
  • HobbyGift — Distrifil, Zi-Route De Châteauroux, 36320 Villedieu/Indre, France.
  • KnitPro — Dr. Ing. Ashok Jain, Voss Str. 8, D-68782 Bruehl, Germany.
  • LANGYARNS — Volker Merz, Püllenweg 20, 41352 Korschenbroich, Germany. Email: [email protected]
  • Lantern Moon — Dr. Ing. Ashok Jain, Voss Str. 8, D-68782 Bruehl, Germany.
  • Milward — Distrifil, Zi-Route De Châteauroux, 36320 Villedieu/Indre, France.
  • Opal / Viridian — Wolfgang Zwerger, Kasernenstrasse 12, DE-72379 Hechingen, Germany. Email: [email protected]
  • Pony — TM Europe UG, 77723 Gengenbach, Germany.
  • Schoppel — Gerhard Schoppel, Triftshäuser Str. 5, 74599 Wallhausen, Germany.
  • Symfonie Hand Dyed Yarn — Dr. Ing. Ashok Jain, Voss Str. 8, D-68782 Bruehl, Germany.
  • RE:DESIGNED — Mia Dahl, RE:Designed Aps, Kometvej 8B, 8700 Horsens, Denmark.
  • The Oxford Company — Dr. Ing. Ashok Jain, Voss Str. 8, D-68782 Bruehl, Germany.
  • Vervaco — Verachtert N.V., Molseweg 132, B-2440 Geel, Belgium.

Note: These details are provided for transparency and may change. In the event of a discrepancy, please contact us so that the applicable Responsible Person details can be confirmed.

If you require a Declaration of Conformity or safety information for a particular product, email [email protected] and we will assist in obtaining the appropriate documentation.

19. Trade Marks

The following are registered or otherwise protected trade marks owned by James McIntosh Omnimedia Limited (JMOL) in the United Kingdom:

  • Knit and Nibble® — UK trade mark UK00003328646
  • McIntosh® — UK trade marks UK00003350391 and UK00003375107
  • Knititation® / knititation® — UK trade mark UK00003372387
  • Mindful Knitting® / mindful knitting® — UK trade mark UK00003403207
  • MY® — UK trade mark UK00003431285
  • CALM® — UK trade mark UK00003691419
  • Woolly Pully® — UK trade mark UK00003738862
  • Woolin® — UK trade mark 00003752315
  • ffluff® — UK trade mark 0003752316

Knititation© – Practical Tool for Complementary Psychotherapy based on knitting for the development of self-awareness, self-confidence and self-reparative skills is protected by copyright in the United Kingdom. All rights reserved.

All third-party trade marks are acknowledged and remain the property of their respective owners.

20. Subscription Contracts

20.1 If McIntosh introduces any subscription-based service, such as a yarn club or recurring delivery arrangement, full pre-contract information will be provided prior to purchase.

20.2 All subscription terms, including the price, frequency of delivery, duration, renewal conditions and methods of cancellation, will be clearly stated at the point of sign-up.

20.3 Customers will receive any reminder notices required by applicable subscription legislation, including relevant provisions of the Digital Markets, Competition and Consumers Act 2024 when in force.

20.4 Customers will be provided with accessible cancellation methods and applicable cancellation rights in accordance with the legislation in force and the specific subscription terms disclosed at sign-up.

21. Reviews and Endorsements

21.1 McIntosh values genuine customer feedback and is committed to ensuring that all published product reviews and endorsements reflect authentic customer experiences.

21.2 McIntosh does not create, purchase or publish fake reviews, nor does it offer any incentive, discount or benefit in exchange for positive feedback.

21.3 All reviews displayed on our website or associated platforms are intended to comply with applicable consumer protection legislation and guidance issued by the Competition and Markets Authority (CMA) concerning fairness and transparency in online reviews.

22. Use of Our AI Chatbot

22.1 We may provide an artificial intelligence-powered chatbot ("AI Chatbot") to help users obtain general information about our website, products or services.

22.2 The AI Chatbot generates automated responses and may occasionally provide information that is inaccurate, incomplete, misleading or out of date. Its responses do not constitute professional, legal, financial, medical, knitting, crochet or other specialist advice and should not be relied upon as a substitute for advice from a suitably qualified professional.

22.3 You should check the accuracy and suitability of any response before relying on it or taking action. Where information is important to a purchasing, contractual, financial, health, legal or other significant decision, you should verify it with us or an appropriate professional.

22.4 You should not submit confidential, sensitive or unnecessary personal information through the AI Chatbot. Information submitted may be processed by us and by third-party technology providers that support the service, in accordance with our Privacy Policy.

22.5 You must not use the AI Chatbot:

  • (a) for any unlawful, fraudulent, abusive, threatening or harmful purpose;
  • (b) to infringe another person's rights;
  • (c) to introduce malicious code or attempt to interfere with, bypass, test or gain unauthorised access to the AI Chatbot or our systems;
  • (d) to generate or distribute unlawful, deceptive, discriminatory or harmful material; or
  • (e) in any automated or excessively burdensome manner.

22.6 Responses generated by the AI Chatbot do not, by themselves, constitute an offer, contractual commitment, representation, warranty or guarantee by us. If a response conflicts with these Terms and Conditions or another applicable written agreement, the applicable contractual terms will govern, subject to consumer law.

22.7 We may monitor, retain or review conversations where reasonably necessary to operate and improve the AI Chatbot, maintain security, prevent misuse and comply with legal obligations. Further information about how we handle personal information is set out in our Privacy Policy.

22.8 The AI Chatbot may be modified, suspended, restricted or withdrawn at any time. We do not guarantee that it will always be available, uninterrupted, secure or error-free.

22.9 To the fullest extent permitted by law, we are not responsible for loss or damage arising solely from reliance on an AI-generated response. Nothing in this section excludes or limits any liability that cannot lawfully be excluded or limited, or affects any mandatory rights you may have under applicable consumer law.

22.10 If you require confirmation of information supplied by the AI Chatbot or wish to speak with a person, please contact us using the contact details provided on our website.

23. Product Rankings and Search Transparency

23.1 Where McIntosh displays product listings, search results or designations such as "bestseller" or "featured", these rankings are determined primarily by product popularity, availability and relevance.

23.2 If any ranking, promotion or display position is influenced by payment, sponsorship or other commercial consideration, this will be clearly disclosed at or near the point of display, in accordance with applicable consumer protection legislation.

24. Complaints & Customer Service

We aim to resolve issues quickly and fairly.

Email [email protected] with your order number and details of your complaint.

If we cannot resolve a dispute, you have consumer law rights to seek independent advice, including from Citizens Advice.

McIntosh is not currently committed to using a particular Alternative Dispute Resolution (ADR) provider, but will engage in good faith to resolve disputes directly.

Where applicable law requires participation in an ADR process or the provision of information about ADR, we will comply with those requirements.

25. General Legal

25.1 Assignment. You may not assign your contractual rights without our consent, except where the law provides otherwise. We may assign or subcontract our rights and obligations, provided this does not reduce your statutory rights.

25.2 Severance. If any clause is found unlawful or unenforceable, the remainder of these Terms will remain in force to the extent permitted by law.

25.3 No waiver. A delay in enforcing any contractual right does not constitute a waiver of that right.

25.4 Entire agreement. These Terms, together with the policies referenced in them, constitute the agreement regarding your purchase, subject to any mandatory consumer rights and applicable law.

25.5 Governing law & jurisdiction. These Terms are governed by the laws of England and Wales.

If you are a consumer, you and we may bring proceedings in the courts of England and Wales. If you live in Scotland or Northern Ireland, you may also bring proceedings in your home courts.

Nothing in this clause removes any mandatory consumer protections or rights of access to courts that apply in your country of residence.