The Lantern Moon Guarantee — Confidence in Every Stitch
Lantern Moon is a brand built on care: care for materials, care for craftsmanship, and care for the people who use their tools. That care is reflected not only in how their needles and accessories are made, but also in the reassurance that comes with them.
Every Lantern Moon product is covered by a one-year guarantee from the date of purchase* against any manufacturing defect. It’s a clear expression of confidence in the quality, finish, and integrity of their tools.
Lantern Moon pieces are designed to be used, loved, and kept. From responsibly sourced ebony wood to beautifully balanced accessories, they are made with longevity in mind. On the rare occasion that a genuine manufacturing issue arises, Lantern Moon stands by their products — and at McIntosh, so do I.
As a Lantern Moon authorised seller, I fully support and honour this guarantee. If a manufacturing fault appears within the one-year period, I’ll help you sort it simply and fairly. There’s no form-filling marathon or faceless system — just a straightforward conversation with me.
This guarantee isn’t about problems; it’s about confidence. It’s about knowing that when you invest in well-made tools, you’re supported by both a thoughtful global brand and a small independent business that values trust and transparency.
Alongside the Lantern Moon guarantee, McIntosh also offers a 60-day no-quibbles returns promise on unopened items in a fit state to sell. Together, these two commitments mean you can choose Lantern Moon tools with complete peace of mind — from the moment they arrive, and well beyond.
If something isn’t quite right, I’m here to help. Because beautiful tools deserve equally thoughtful support — and that’s exactly how it should be.
* See Terms and Conditions for more information
